Housing

• Improving the quality of housing in ERP neighborhoods, fostering safety, course and social cohesion, and giving support to those experiencing social and economic fragility;
• Integrate housing interventions with solidarity-oriented tenant engagement pathways, fostering collective regenerative actions capable of re-designing the way people inhabit their homes;
• Satisfying the widespread need for sociality by enhancing living places that become unconventional gathering spaces where culture can be spread.

The User Register is an important tool for the tenant and for MM, because it provides a clear and up-to-date situation of each assignee family and allows the tenant to keep his or her contract situation up-to-date and correct.

Every two years, information about each household is updated through the User Register.

The purpose of this initiative is twofold:

• check the composition of households and whether they meet the requirements that allow them to stay in housing;
• acquire or supplement contact information (phone number, e-mail) to facilitate relations between the managing entity and tenants.

Through the population census, MM verifies the composition of households and the existence of the requirements that allow for tenure in housing, acquires or integrates contact information to facilitate relations between the managing agency and tenants, and defines the ISEE-ERP value on which the rent is based. Updating the user registry also covers information regarding the age groups of tenants and their nationality, enabling MM to better target development plans and proposed activities.

In 2022, MM decided to create, within the corporate division dedicated to Housing, a function dedicated to social management, with the aim of improving the quality of living in public housing neighborhoods through social and territorial promotion initiatives.

The new function deals with the relationship with the Tenants' Committees, which are an expression of the direct participation of tenants in the management of ERP assets, collaborates with the Social Caretakers present in the buildings of the 9 Municipalities and made available by the Social Caretaker service of the Municipality of Milan, offers technical support to temporary housing projects carried out by Third Sector associations and social cooperatives within part of the vacant housing units for residential use and part of the ERP assets of the Municipality of Milan.

One of the objectives pursued by MM in the management of ERP housing is the protection of heritage in order to supervise and operate concretely in synergy with law enforcement and thus reduce squatting and vandalism.

From day one of its management, MM has given top priority to the creation and operation of an Emergency Response Team dedicated to the protection of assets and, in particular, to thwarting occupation attempts.

The main achievements of the activity are:

• response time of less than 30 minutes from call (7 days for 24h);
• more than 6.000 total interventions;
• 2.654 housing units recovered (as of January 30, 2020);
• An average of 8,2 interventions per day;
• An average of 186,1 interventions per employee.